TrackmateGPS Dash T11 4G LTE Vehicle Tracker - Real-Time GPS Tracking, Hardwired Installation, Kill Switch & Door Lock Compatibility (Sold Separately) | No Contract | US Support | Perfect for Rental Fleets, Fleet Management & Car Security

I had been a Trackmate subscriber for nearly 3-years before the day came when I REALLY Needed it!My Mustang was stolen, my first thought was Thank Goodness I have Trackmate on it.This is when Trackmate customer service tech "Wolf" Came to the Rescue !! Due to non-payment on my end, (my bad) I was having a problem logging-in so called them- Wolf rushed to get me location of the car, texted me the address, followed-up with me to let me know car had moved. Wolf then did a Speedy re-activation of my account so that I was able to track the car in real-time. I was able to find and tail the Mustang on busy L.A. streets, and ultimately able to get the car back. IMPORTANT: When considering any GPS unit- Consider the Customer Service! If I'd had anything other than Trackmate in my situation it might have been days to get re-activated, and I'm not sure I'd have my car back. Thank You Wolf & Trackmate !!------- FEB 13, 2016Received a detailed response from Wolf Toder of Trackmate GPS and I am posting it here for your benefit. As I mentioned in my original post, their support is good. I've reviewed their responses and believe that the replies are helpful. I am restoring my rating to 5 stars and continue to recommend this GPS tracking solution.------- FEB 10, 2016 - TRACKMATE SUPPORTOur tracking devices utilize both AT&T as well as the T-Mobile networks. The SIM card detects the nearest cell tower and uses that particular tower to transmit geo location information. At times it uses AT&T towers and at times it uses T-Mobile. Despite the above information, we will be introducing several 3G devices in the near future. Current subscribers will receive attractive upgrade offers.------- FEB 9, 2016 - TRACKMATE SUPPORT1. Our tracking devices currently run on dual networks of both AT&T and TMoblile. As you mentioned, some carriers (AT&T) have announced they will sunset 2G during 2017. T-Mobile, however will not discontinue 2G service before 2020. T-Mobile’s coverage network covers 96% of the US population, these 2G devices will continue operating uninterrupted. In the interim, our R&D team is currently in the testing phase of several 3G tracking devices. We will be introducing a portable 3G tracking device within the next several weeks. We anticipate to launch several 3G devices during the 2rd quarter of 2016. As our commitment to customer satisfaction, we will be offering attractive upgrade options for existing subscribers. Details will be forthcoming.2. It is unusual for a device that is set to track every 3 seconds, not to track as programmed. There is a possibility the device is not installed in an ideal location and/or the antenna may be obstructed. I would suggest to test the tracker on your dashboard, totally eliminating any possible obstruction. Please advise if there is improvement in the tracking frequency. Should there not be noticeable improvement we will do further diagnostics on this device.3. We investigated the issue with the geo-fencing alerts. It appears to have been resolved.4. We apologize for the bug which occurred when generating a report or log; this has been fixed. As explained to you over the phone, it was an issue with time zone settings. Thank you for bringing this to our attention.5. Our Android app is now available. The iOS version will be available within the next several weeks.------- FEB 2, 2016Basically this tracker is good but plagued with weird issues - which, their tech support says will be fixed. When they are, I'll reset to the original 5 stars.The real question is, will they really fix the issues. This tracker is 2G technology which is due to sunset in 2017, meaning, it won't work after 2017. I've asked their support what the game plan is for a discounted upgrade to a 3G unit but never received a response which leads me to believe that they simply expect you to buy a new unit. I bought these (2 of them) in 2015 so that's not an appealing prospect.On to the issues. First, I pay for a 3 second refresh rate. I get 30 seconds to a minute. I've never seen 3 seconds refreshes not matter where the units are. I live in three states - DE, FL, and LA (New Orleans), all of which have excellent cell coverage.Like most trackers, a "fencing" option is available. This means you can create a circular "fence" around any location. When the tracker leaves or returns to this area, a text or email (or both) is sent to you. I'm experiencing huge delays in receiving these alerts - particularly in the evening. For example, I returned home around 8:30 PM the past couple of evenings and the alerts arrive, interestingly, at 11 pm EXACTLY. Weird .. and not very helpful.The software also offers a log of events or, alternatively, a map of activity. To see this, you have the option of selecting a window of time like the past 30 minutes, 60 minutes, 8 hours, or whatever, including "Today" which has been my typical choice. Selecting "Today" (it's Feb 2nd around 6:20 pm) returns "No Data" and displays a range of 2/3/2016 12:00:00 AM to 2/2/2016 6:20:01 PM - reversed from what it should be. This is a new bug but screams bad quality assurance and testing when they update their software.Again, I've worked with the support people, Dove and Wolf, for a while and have found them responsive. They are, for obvious reasons, concerned that their customers post a 5 star rating which I initially did. I will return this rating to 5 start when the above issues, particularly the 2G vs 3G are addressed. If not I will lower the rating.------- ORIGINAL POSTSo far, an amazing product. I've upgraded my review from 4 stars to 5 stars now that I've seen consistent reliability for a couple of weeks. While it took some time to get the unit up and running (trackable) but this was primarily my fault in that I did not precisely follow the wiring instructions. One wire (green) must be connected to be hot only when the ignition is on - I ignored this and connected it to full-time power. Once this was corrected, the unit came online. The design of the unit is great and installation was easy - at least in my Jeep Sahara.All of the above said, the most outstanding aspect of this unit is the company behind it. Their support is superb, with immediate helpful response.I'm in the process of working with their PC application and am impressed with the functionality and detailed information available - way beyond simple tracking. I was told that a smartphone app is on the way but I've found that the app works fine using my phone's browser.I recommend this productWe Use this product to rent cars on Turo and its the best tracker by far. We actually sold one of our cars via in-house financing and deactivated the tracker, a year later the buyer fled the state and stoped making payments. So we called TrackMate to see if there was anything we can do, Wulf helped us reactivate the tracker and pinpoint the location of the car. It was an all around lifesaver to have such good customer service available when we went through this tricky ordeal. I would recommend this to anyone and everyone, I will also continue using this product.I've had a trackmate on my work van for about 5 years. One day I came up to my shop and the van was gone so I called 911 and then rushed to my laptop. I found the van immediatly on the other side of town. The Officer that showed up to hwere I was sent another Officer to get the van. They had already done some damage but at least i was able to get my vehicle back. I recommend using the fuel pump cutoff and the fence option. I didn't have either one turned on so that is my fault that it was taken in the first place. I'm getting another one for my other vehicle. Thanks Trackmate!!!I had this product installed on my work vans and trucks. Very happy with it. Customer support is very helpful and responsive, they will walk you through, explain and setup the different alerts and features. Professional install recommended. Fairly priced monthly fees.So far, I am over the moon with this product. It has only been fitted a week or so and I am still finding out how it all works BUT, I pressed a help button by mistake, and within the hour someone phoned me to check everything was ok.!!We did lots of research till we chose a GPS tracking company for our fleet. Initially, we were reluctant to deal with a company in the US, until we saw all the customer reviews and were truly impressed. The tracking platform is unique in its simplicity and eye appeal. We've been using it for several weeks and it performs above expectations. They can add us to their list of very satisfied clients.B.G.Excellent product!!!Works just as described and is very easy to fit.I would reccomend it for anyone looking for a decent tracker.Already use one of these and they are perfect so ordered 2 more.So far so good, this has been in my truck for two weeks after I got it back from being stolen. It’s been accurate and reliable so far. Install was easy and customer service was right there to help when I was having a problem which turned out to be entirely my fault. I only gave 4 stars because I haven’t had it long enough to know how long it lasts